The Senior Manager, Payments Operations is a strategic leader responsible for optimizing end-to-end payments operations while driving innovation through efficiencies that align with enterprise objectives. This role will also provide leadership to all facets of the line of business to ensure full compliance with state, federal, NACHA regulations; networks and card brand guidelines. The role is responsible for the development, implementation, enhancement, and support of the Bank’s electronic services to include ACH, Wire, card, and all forms of payments.

Founded in 1964, Fremont Bank is one of the oldest independently owned banks in the Bay Area and has been consistently recognized as a Top Workplace for the past 15 consecutive years. Our foundation is built on relationships — with our clients, our associates, and our communities.

We offer:

• A people-first culture grounded in inclusion and excellence
• Deep community involvement and local reinvestment
• A mission-driven workplace where values and performance go hand in hand

• Full-Service Banking with comprehensive financial solutions, advanced technology, and exceptional service
• No-Compromise Approach — we help clients get to "yes"
• Core Values:
  • Go above and beyond for clients
  • Foster a supportive and empowering environment for associates
  • Deeply invest in the well-being of our local community

• Transform payments operations into a competitive advantage that supports growth, client experience, and financial integrity
• Analyze business work flow processes to ensure most effective processing
• Assist the VP, Central Operations as needed on the day-to-day operations and performance of the EFT Services support and Card Services departments, including the achievement of performance goals, expense management, employee and leader development
• Manage department related projects
• Collaborate with other leaders to ensure consistency of operations, user experiences regardless of the channel, and implementation of best practices
• Develop and maintain a service culture that enables operational excellence through consistency of customer experience and performance
• Proactively assesses and manages overall performance of the departments by developing and managing metrics that communicate performance, quality, profitabiliy, operational effectiveness, and efficiency
• Responsible for managing and directing activities of multiple direct and indirect reports to deliver exceptional customer service to external and internal clients
• Proactively develop, motivate, and manage talent to improve diversity mix, bench strength and retention
• Satisfy audit and/or Exam requests as needed
• Perform other duties and responsibilities as assigned.

• Bachelor’s degree in Business, Economics, Finance or Operations or 4 years of equivalent banking experience
• Accredited ACH Professional (AAP), Faster Payments Professional (FPP) preferred or Accredited Payments Risk Professional (APRP)
• Minimum 4 years diverse operations leadership experience or equivalent experience
• Advanced knowledge of banking regulations and compliance as they relate to Electronic Services (NACHA, card brands and network operating guidelines, PCI)
• Advanced knowledge of back office technologies and applications (Fiserv products preferred)
• Strong critical thinking, communication and presentation skills
• Proven ability to drive and achieve results.

Physical Requirements

The physical requirements described below are representative of those that must be met to successfully perform the essential functions of this position, with or without reasonable accommodation.

• Ability to remain in a stationary position for extended periods (e.g., sitting or standing).
• Frequent use of a computer and other office equipment.
• Ability to communicate effectively with colleagues and customers.
• Occasionally move or lift items up to 10 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

• Team Players who go above and beyond to support their colleagues
• Action-Oriented professionals who challenge the status quo and seek improvement
• Purpose-Driven individuals who understand and champion the bank’s community impact

Health & Wellness

• Medical, dental, and vision insurance
• Flexible Spending Accounts (FSA, Dependent Care, Health Savings)

Financial & Retirement

• Employee Stock Ownership Plan (ESOP)
• 401(k) with employer match
• Performance-based bonuses or incentives

Work-Life & Perks

• Paid holidays, vacation, and sick time
• Free personal checking and savings accounts
• Home loan rate discounts
• Tuition reimbursement and professional development resources
• On-site gym and discounted health club memberships
• Employee Assistance Program (EAP)

Fremont Bank is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected classification.

The hiring salary range is based on factors such as experience, skills, education, and internal equity. Compensation decisions are made in consideration of these factors and in alignment with Fremont Bank’s compensation philosophy.

The Employee Stock Ownership Plan (ESOP) is a way for Fremont Bank to contribute to the financial well-being of associates by making a contribution to their retirement account. In addition, the ESOP provides associates an opportunity to share in the growth and prosperity of Fremont Bank.

Fremont Bank does not accept unsolicited resumes from search firms or agencies without a signed service agreement. Unsolicited resumes will be considered the property of Fremont Bank, and no fees will be paid.