The Digital Banking Business Analyst serves as a liaison between business units, digital banking stakeholders, vendors, and technology teams to support, enhance, and optimize the Bank's digital banking platforms and services. This role is responsible for analyzing business needs, identifying process improvements, managing system enhancements, supporting digital banking initiatives, and ensuring a positive customer and associate experience across digital channels.

The Digital Banking Business Analyst will work closely with Digital Banking, Operations, Information Technology, Compliance, and Retail Banking teams to implement solutions that improve efficiency, support strategic objectives, and maintain regulatory compliance.

Founded in 1964, Fremont Bank is one of the oldest independently owned banks in the Bay Area and has been consistently recognized as a Top Workplace for the past 15 consecutive years. Our foundation is built on relationships — with our clients, our associates, and our communities.

We offer:

• A people-first culture grounded in inclusion and excellence
• Deep community involvement and local reinvestment
• A mission-driven workplace where values and performance go hand in hand

• Full-Service Banking with comprehensive financial solutions, advanced technology, and exceptional service
• No-Compromise Approach — we help clients get to "yes"
• Core Values:
  • Go above and beyond for clients
  • Foster a supportive and empowering environment for associates
  • Deeply invest in the well-being of our local community

Business Analysis & Requirements Management

• Gather, document, and analyze business requirements for digital banking products, services, and system enhancements.
• Translate business needs into detailed functional requirements and process documentation.
• Facilitate meetings with stakeholders to identify opportunities, define project scope, and establish business objectives.
• Conduct gap analyses and recommend solutions to improve digital banking processes and customer experience.
• Create workflow diagrams, business requirements documents, user stories, and process maps.

Digital Banking Support & Optimization

• Support digital banking platforms including online banking, mobile banking, bill pay, remote deposit capture, person-to-person payments, and related services.
• Research and troubleshoot system issues, coordinating resolution efforts with vendors and internal technology teams.
• Monitor system functionality and identify opportunities for process improvement and automation.
• Assist with system upgrades, releases, and implementation of new products and services.
• Evaluate current processes and recommend enhancements that improve operational efficiency and customer satisfaction.

Project Management & Implementation

• Participate in digital banking and technology-related projects from planning through implementation.
• Coordinate testing activities, including User Acceptance Testing (UAT), system validation, and defect resolution.
• Develop project documentation, implementation plans, and communication materials.
• Monitor project milestones and provide status updates to management and stakeholders.
• Support change management efforts associated with new systems and enhancements.

Data Analysis & Reporting

• Analyze operational and customer data to identify trends, issues, and opportunities.
• Develop reports, dashboards, and metrics related to digital banking adoption, utilization, and performance.
• Track key performance indicators and recommend action plans based on findings.
• Assist management with business case development and cost-benefit analyses.

Compliance & Risk Management

• Ensure digital banking processes comply with applicable regulatory requirements, Bank policies, and industry standards.
• Identify operational risks and recommend appropriate controls.
• Support audit requests, examinations, and compliance reviews.
• Assist with the development and maintenance of procedures, controls, and documentation.

Training & Communication

• Develop process documentation, user guides, and training materials.
• Provide support and guidance to associates regarding digital banking systems and processes.
• Assist in communicating system changes, enhancements, and operational impacts to stakeholders.

• Perform other duties and responsibilities as assigned.

• Bachelor's degree or four years equivalent work experience
• Proven experience with spreadsheet tools for analyses and reporting
• Proven experience with productivity tools to document and maintain operational policies and procedures and detailed process flows
• Minimum five years’ experience in financial services or equivalent, including online and mobile banking
• Basic technical understanding of interconnected delivery channels, such as online and mobile banking, core host systems,
• Strong analysis, document creation and presentation skills using productivity tools equivalent to Word, Powerpoint and Excel. Strong research, analytical, planning and organizational skills
• Ability to make objective observations, examinations, evaluations and recommendations

Physical Requirements

The physical requirements described below are representative of those that must be met to successfully perform the essential functions of this position, with or without reasonable accommodation.

• Ability to remain in a stationary position for extended periods (e.g., sitting or standing).
• Frequent use of a computer and other office equipment.
• Ability to communicate effectively with colleagues and customers.
• Occasionally move or lift items up to 10 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

• Team Players who go above and beyond to support their colleagues
• Action-Oriented professionals who challenge the status quo and seek improvement
• Purpose-Driven individuals who understand and champion the bank’s community impact

Health & Wellness

• Medical, dental, and vision insurance
• Flexible Spending Accounts (FSA, Dependent Care, Health Savings)

Financial & Retirement

• Employee Stock Ownership Plan (ESOP)
• 401(k) with employer match
• Performance-based bonuses or incentives

Work-Life & Perks

• Paid holidays, vacation, and sick time
• Free personal checking and savings accounts
• Home loan rate discounts
• Tuition reimbursement and professional development resources
• On-site gym and discounted health club memberships
• Employee Assistance Program (EAP)

Fremont Bank is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected classification.

The hiring salary range is based on factors such as experience, skills, education, and internal equity. Compensation decisions are made in consideration of these factors and in alignment with Fremont Bank’s compensation philosophy.

The Employee Stock Ownership Plan (ESOP) is a way for Fremont Bank to contribute to the financial well-being of associates by making a contribution to their retirement account. In addition, the ESOP provides associates an opportunity to share in the growth and prosperity of Fremont Bank.

Fremont Bank does not accept unsolicited resumes from search firms or agencies without a signed service agreement. Unsolicited resumes will be considered the property of Fremont Bank, and no fees will be paid.