The Business Services Specialist is responsible for providing high quality service and technical support for Treasury Management products, including ACH Origination, Wire Transfers, Positive Pay, Remote Deposit Capture System (RDC), and Business Online Banking (BOB). This position serves as a primary point of contact for business clients, delivering inbound support and completing proactive outbound communication when needed.
The Business Services Specialist partners closely with internal departments and branch teams to support frontline bankers, ensure smooth onboarding, resolve technical issues, mitigate risk, and provide an exceptional service experience.
The Client Contact Center Specialist is responsible for providing support and assistance to existing clients, potential clients, and internal branch staff over the phone telephone and/or email. When responding to incoming phone calls and emails, the Client Contact Center Specialist must adhere to established Fremont Bank policies and procedures to effectively satisfy inquiries, diffuse situations, resolve problems, fulfill services requests through a single call resolution while upholding company policies and procedures. The Specialist is expected to deliver a Six Diamond Experience on every call to improve customer loyalty and foster a lifelong relationship. The Client Contact Call Center Department is a high-volume contact center, serving customers and the sales...
The Personal Banker delivers world-class service in accordance with Fremont Bank standards at every client interaction. The Relationship Banker will recommend or refer retail consumer and business products and services to prospective and existing clients and develop and maintain internal partner relationships to maximize relationship expansion. This position achieves sales standards through outbound calling, outside prospecting and expanding relationships with existing clients in the branch. Based on branch needs, this position may spend a portion of time handling cash transactions.
The Universal Banker delivers world class service in accordance with Fremont Bank standards at every client interaction. The Universal Banker will sell or refer retail consumer and business products and services to prospective and existing clients, and develops and maintains internal partner relationships to maximize cross-sell. This position achieves sales standards through outbound calling, outside prospecting and expanding relationships with existing clients in the branch. Based on branch needs, this position will spend a portion of time handle cash transactions
The Universal Banker delivers world class service in accordance with Fremont Bank standards at every client interaction. The Universal Banker will sell or refer retail consumer and business products and services to prospective and existing clients, and develops and maintains internal partner relationships to maximize cross-sell. This position achieves sales standards through outbound calling, outside prospecting and expanding relationships with existing clients in the branch. Based on branch needs, this position will spend a portion of time handle cash transactions
Under the direction of branch management, the Lead Teller will perform a variety of duties related to all phases of cash handling, operational tasks, transaction approvals, customer service, product knowledge, sales, and telemarketing. The Lead Teller will ensure client satisfaction by practicing, following, and implementing Fremont Bank’s customer service standards.The Lead Teller must be willing to perform telemarketing calls and conduct outside sales when needed. The Lead Teller must have knowledge of sales, customer service and cash handling. The Associate must be a self-starter and efficient in time management. The Lead Teller must dress in professional attire and must be flexible in scheduling and available/willing to work weekends.
The Platinum Services Specialist serves as the liaison between Private Banking, Diamond clients, and Fremont Bank to ensure unparalleled service to foster lifetime partnerships, provide innovative solutions and exceed client expectations for world class client experience. The Platinum Services Specialist will focus on high-touch clients, building and maintaining personal and business relationships to ensure our clients’ banking needs are met.
Under the direction of branch management, the Lead Teller will perform a variety of duties related to all phases of cash handling, operational tasks, transaction approvals, customer service, product knowledge, sales, and telemarketing. The Lead Teller will ensure client satisfaction by practicing, following, and implementing Fremont Bank’s customer service standards.The Lead Teller must be willing to perform telemarketing calls and conduct outside sales when needed. The Lead Teller must have knowledge of sales, customer service and cash handling. The Associate must be a self-starter and efficient in time management. The Lead Teller must dress in professional attire and must be flexible in scheduling and available/willing to work weekends.
The Personal Banker delivers world-class service in accordance with Fremont Bank standards at every client interaction. The Relationship Banker will recommend or refer retail consumer and business products and services to prospective and existing clients and develop and maintain internal partner relationships to maximize relationship expansion. This position achieves sales standards through outbound calling, outside prospecting and expanding relationships with existing clients in the branch. Based on branch needs, this position may spend a portion of time handling cash transactions.
The Senior Relationship Banker delivers world-class service in accordance with Fremont Bank standards at every client interaction. The Sr. Relationship Banker will recommend or refer retail consumer and business products and services to prospective and existing clients and develop and maintain internal partner relationships to maximize relationship expansion. This position achieves sales standards through outbound calling, outside prospecting and expanding relationships with existing clients in the branch. Based on branch needs, this position may spend a portion of time handling cash transactions.
The Commercial Credit Analyst is responsible for analysis of financial information and legal entity documentation for the origination and renewal of small business loans processed through the bank’s small business credit scoring model, while presenting conclusions documented via high level loan credit memoranda. The Commercial Credit Analyst is a positive, motivated team player who works both individually and as part of a high performing team to assist in achieving the Commercial Lending Department’s objectives; on-time loan delivery, loan monitoring, and servicing internal and external customers with a high level of accuracy and service.
The Appraisal Administration Clerk will be responsible for appraisal administration support to internal customers and vendors (appraisers). Appraisal Administrative Clerk adheres to established Residential Appraisal Department and Fremont Bank policies and procedures to effectively satisfy inquiries, diffuse situations and resolve issues in a timely, professional manner. This includes calls and/or emails to clients and appraisers; updating reports; updating appraisal status; assigning appraisals; and review processing of appraisals. Selected individual must be familiar with PC, Microsoft Office, communicate and write effectively. Ability to work independently is a must.
The Platinum Services Specialist serves as the liaison between Private Banking, Diamond clients, and Fremont Bank to ensure unparalleled service to foster lifetime partnerships, provide innovative solutions and exceed client expectations for world class client experience. The Platinum Services Specialist will focus on high-touch clients, building and maintaining personal and business relationships to ensure our clients’ banking needs are met.
The Senior Relationship Banker delivers world-class service in accordance with Fremont Bank standards at every client interaction. The Sr. Relationship Banker will recommend or refer retail consumer and business products and services to prospective and existing clients and develop and maintain internal partner relationships to maximize relationship expansion. This position achieves sales standards through outbound calling, outside prospecting and expanding relationships with existing clients in the branch. Based on branch needs, this position may spend a portion of time handling cash transactions.
The Commercial Relationship Specialist will be responsible for the origination, maintenance, and retention of a commercial client portfolio within approved geographic lending areas. The Commercial Relationship Specialist will also be responsible for developing these client relationships to meet ongoing established portfolio growth goals. The Specialist should have functional knowledge general credit skills, commercial real estate and business lending as well as the potential to achieve a high level and detailed understanding of Fremont Bank credit, deposit and treasury products.
The Commercial Relationship Specialist will have the communication skills to clearly discuss and explain bank credit, deposit...
The Private Banking Sales Manager will collaborate with Private Banking Leadership to manage a team of Private Bankers in driving business growth and delivering Six Diamond Experience. This leadership role requires strong team management and leadership skills, strategic vision and a proven track record in sales performance. They will be responsible for coaching and motivating the team and developing business strategies that expand the private client base and market share.
The Residential Appraiser is responsible for determining the market value of residential properties. The candidate will be expected to inspect one to four family residential properties and complete USPAP compliant residential appraisals at any transaction amount for the Bank. They should be a market expert in their geographical area of coverage and skilled at utilizing industry recognized appraisal tools and techniques on a daily basis.
The Sr. Relationship Banker delivers world-class service in accordance with Fremont Bank standards at every client interaction. The Sr. Relationship Banker will recommend or refer retail consumer and business products and services to prospective and existing clients and develop and maintain internal partner relationships to maximize relationship expansion. This position achieves sales standards through outbound calling, outside prospecting and expanding relationships with existing clients in the branch. Based on branch needs, this position may spend a portion of time handling cash transactions.